Lotus’s Malaysia’s Order & Collect WhatsApp Payment Service Enabled by GHL

16 November 2021


Key highlights:
  • Lotus’s Malaysia partners with GHL to power its ‘Order & Collect’s service, enabling cashless payment through online banking and e-wallet payment acceptance
  • Order & Collect service customers can place unlimited orders via WhatsApp and collect on the same day from any of the over 60 Lotus’s outlets across West Malaysia

Kuala Lumpur, MALAYSIA: Lotuss Stores Malaysia Sdn Bhd (Lotus’s Malaysia), formerly known as Tesco Malaysia, collaborates with GHL Systems Berhad to boost the retailer’s Order & Collect personal shopper service with a wider range of payment options, powering its online payment via WhatsApp messaging platform.

In making shopping more convenient for customers, Lotus’s has upgraded the Order & Collect service launched in 2020, to now include secure online payment option; cards, e-wallets and online banking linked directly to the WhatsApp chat. GHL powers the online payment option through its online payment product – eGHL; that connects over 100 renowned South East Asian payment channels with a single integration.

The Order & Collect complements Lotus’s Malaysia’s online delivery service and is a great alternative for customers who prefer a swift and hassle-free shopping trip. Order & Collect halves customers' time spent in stores for shopping and helps them maintain their physical distancing, as well as facilitates the shopping needs of vulnerable shoppers such as senior citizens, people with disabilities, chronic patients and such by providing enhanced convenience and undeterred accessibility for all levels of community.

Lotus’s Malaysia President Kenneth Chuah said that the partnership with GHL is part of the company’s ongoing effort to enable technological innovation into its processes.

“The Order & Collect was born out of the need to help our customers get essentials during a time when people were wary to leave their houses at the height of pandemic in 2020 and since then, this platform has become one our most popular services alongside the Lotus’s online grocery home shopping delivery as well the Click+Collect, both of which already boost their own payment gateway,” said Chuah.

“The inclusion of eGHL into our Order & Collect services will further elevate this offering and fulfill our promise to our customers, which are convenience and ample availability.”

GHL Malaysia’s CEO, Kevin Lee is optimistic of the collaboration.

“We are delighted to collaborate with Lotus’s to help elevate the customer experience as well as catering to their diverse customer’s payment preferences. The partnership is timely as the shift in consumers’ shopping habit propelled by the demand for contactless payment has placed digital payments from being a ‘nice-to-have’ capability to a must have essential service today.”

Customers can place unlimited orders of items and collect on the same day from any of Lotus’s 62 stores across West Malaysia. Upon receiving a customer’s order via WhatsApp, a Lotus’s Personal Shopper will provide a payment link to direct costumers to GHL’s secured online payment page. Upon verification of payment receipt, shopper will advise customer on the estimated collection time to collect the purchased items at the selected store. Orders can be place via WhatsApp anytime between 8am to 4pm daily, with collections by 6pm on the same day, with no service fees charged for the Order & Collect.

To try out the Order & Collect, customer can go to Lotus’s website or https://www.tesco.com.my/Highlights/Campaigns/Extra-Convenience-Order-Collect/HighlightDetails/ to get WhatsApp numbers available for them.