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contract
Associate - Customer Care
Job Responsibilities: Work closely with customer care team to ensure proper customer service is b...
Job Responsibilities:
  • Work closely with customer care team to ensure proper customer service is being delivered.
  • Greet customers and merchants warmly and ascertain problem or reason for calling.
  • To handle all enquiries from customer and merchants, provide appropriate feedback, and alternatives within the given timeline.
  • Provide accurate, valid, and complete information by using the right methods or tools.
  • Build sustainable relationships of trust through open and interactive communication.
  • Identify and assess customers' needs to achieve satisfaction.
  • Contribute to team effort by accomplishing related results as needed.
  • Resolve product or service problems via phone, email, mail or social media by clarifying the customer's complaint; determining the cause of the problem; selecting, and explaining the best solution to solve the problem; expediting correction or adjustment; following-up to ensure resolution.
  • To provide support and user guidance for company’s services and products.
  • Assist in any ad-hoc tasks as and when is assigned by the immediate superior.


Job Requirements:
  • Candidate must possess with a minimum one (1) year of working experience in call or contact centre or similar position.
  • Able to multi-task and resolve conflict or problem for customers and merchants. 
  • Proficient in Microsoft office applications especially in Excel.
  • Able to work independently with minimal supervision and a team player.
  • Excellent time management skills and able to prioritise works.
  • Strong phone contact handling skills and active listener.
  • The capacity to remain calm under intense pressure, especially when dealing with angry customers; customer orientation and ability to adapt or respond to different types of characters.
  • Good telephone etiquette, i.e. well-presented, tactful, polite, patient and attentive.
  • Good interpersonal and communication skills.
  • Good command and written in English and Bahasa Malaysia. Preferable candidate who is able to converse in third language as required to deal with mandarin speaking clients and stakeholders.
  • Possess own transport with valid driving license and willing to travel.
  • Minimum six (6) months contract position is available and conversion as permanent position subject to individual performance and suitability of the position.
  • Willing to work on fixed shifts rotation, especially on weekends.
  • Working location: Bandar Sunway, Selangor (weekdays) and Kepong, Bandar Sri Damansara, Kuala Lumpur (weekends).


Education Requirements:
  • Candidate must possess with a minimum of SPM or above level in any discipline or any other equivalent qualifications.
  • Fresh graduates are encouraged to apply as training will be provided.
Location:
e-pay – Bandar Sunway
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permanent
Senior Associate / Associate - Underwriting
Job Responsibilities: To ensure merchant applications are being reviewed, underwrite and proces...
Job Responsibilities:

  • To ensure merchant applications are being reviewed, underwrite and processed within the agreed SLAs.
  • To ensure that every merchant application is being reviewed and assessed with all the required documents according to the risk acceptance criteria and based on GHL's underwriting process and guidelines.
  • To closely follow up, track and monitor approval status of the applications.
  • Liaise with external customer, i.e. banks, and also closely liaise with internal customer, i.e. sales, operations and finance department for applications processing status.
  • Assist in any ad-hoc tasks as and when is assigned by the immediate superior.


Job Requirements:
  • Candidate must possess with a minimum one (1) year of working experience in merchant risk operations or similar position.
  • Knowledge in merchant acquiring business will be an added advantage.
  • Proficient in Microsoft office applications.
  • Good interpersonal and communication skills.
  • Good command and written in English and Bahasa Malaysia. Preferable candidate who is able to converse in third language as required to deal with mandarin speaking clients and stakeholders.
  • Able to multi-task, work independently with minimal supervision and work beyond regular working hours if required in meeting timelines and objectives.
  • Meticulous with an eye to detail.
  • Good time management skills and able to prioritise works.
  • Working location: Kepong Bandar Sri Damansara, Kuala Lumpur.


Education Requirements:
  • Candidate must possess with a minimum of Bachelor's Degree, Post Graduate Diploma in Business Studies or Administration or Management or any other equivalent qualifications.
  • Fresh graduates are encouraged to apply as training will be provided.

Location:
GHL - Bandar Sri Damansara
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permanent
Senior Associate / Associate - Chargeback & Compliance
Job Responsibilities: Assist and attend to all requests for information regarding disputes by tim...
Job Responsibilities:
  • Assist and attend to all requests for information regarding disputes by timely manner, this includes credit card, e-commerce, MyDebit and process refunds transaction issues. 
  • To investigate and monitor suspicious transaction provided by acquirer and ensure all related records or documentation are maintained properly.
  • Liaise with merchant to obtain the necessary documentation to remedy disputes and advice merchant adhere to the Visa and MasterCard rules and regulations.
  • To minimize chargeback loss through the prevention process and mitigate possible financial loss and recover fund whenever possible.
  • Communicate with related department or acquirer to ensure disputes settle on time.
  • Assist in any ad-hoc tasks as and when is assigned by the immediate superior.


Job Requirements:
  • Candidate must possess with a minimum one (1) year of working experience in the financial service industry and knowledge in credit card operations or merchant risk operations will be an added advantage.
  • Excellent analytical, problem solving and decision making skills.
  • Good interpersonal, communication and negotiation skills.
  • Good command and written in English and Bahasa Malaysia. Preferable candidate who is able to converse in third language as required to deal with mandarin speaking clients and stakeholders.
  • Proficient in Microsoft office applications.
  • Meticulous with a high level of attention to detail and demonstrates a sense of urgency and ability to meet deadlines.
  • Independent, team oriented, positive attitude and able to work under fast paced work environment.
  • Effective organizational, stress and time management skills.
  • Working location: Kepong Bandar Sri Damansara, Kuala Lumpur.


Education Requirements:
  • Candidate must possess with a minimum of Bachelor's Degree, Post Graduate Diploma in Finance, Accounting, Banking, Business Administration or any other equivalent qualifications.
  • Fresh graduates are encouraged to apply as training will be provided.

Location:
GHL - Bandar Sri Damansara
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contract
Assistant – Merchant Profile Management
Job Responbilities: Review all the new or resubmission of merchant applications received from the...
Job Responbilities:
  • Review all the new or resubmission of merchant applications received from the sales team.
  • Process the new merchant applications within the stipulated Service Level Agreement (SLA).
  • To update and data entry all the required information accurately into system for record and processing purposes.
  • Consistently follow-up the merchant application status and decision with the banks.
  • To highlight to the supervisor if there are any suspicious merchant applications and provide recommendation for improvements where applicable.
  • Assist in any ad-hoc tasks as and when is assigned by the immediate superior.


Job Requirements:
  • Candidate must possess with a minimum one (1) year of working experience in the data entry or similar position.
  • Knowledge in merchant acquiring business will be an added advantage.
  • Proficient in Microsoft office applications especially in Excel.
  • Good interpersonal and communication skills.
  • Good command and written in English and Bahasa Malaysia.
  • Able to multi-task, work independently with minimal supervision and work beyond regular working hours if required in meeting timelines and objectives.
  • Good working attitude, self-discipline, proactive individuals and a team player with pleasant personality.
  • Meticulous with an eye to detail.
  • Good time management skills and able to prioritise works.
  • Minimum six (6) months contract position is available and conversion as permanent position subject to individual performance and suitability of the position.
  • Working location: Kepong Bandar Sri Damansara, Kuala Lumpur.


Education Requirements:
  • Candidate must possess with a minimum of Post Graduate Diploma in Business Studies or Administration or Management or any other equivalent qualifications.
  • Fresh graduates are encouraged to apply as training will be provided.

Location:
GHL - Bandar Sri Damansara
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contract
Coordinator - Terminal Management Unit
Job Responsibilities: To monitor and take charge of project assignment according to Standard Oper...
Job Responsibilities:
  • To monitor and take charge of project assignment according to Standard Operating Procedure (SOP).
  • Liaise with merchant, banks on daily or weekly reports preparation and updates.
  • Liaise with bank on all issues and errors arise and resolve within timeline.
  • Work closely with engineers, intra department on terminal installation, deployment and status updates.
  • Assist in any ad-hoc tasks as and when is assigned by the immediate superior.


Job Requirements:
  • Candidate must possess with a minimum one (1) year of working experience in the operation admin or similar position.
  • Knowledge in merchant operation will be an added advantage.
  • Good interpersonal, communication and negotiation skills.
  • Good command and written in English and Bahasa Malaysia. Preferable candidate who is able to converse in third language as required to deal with mandarin speaking clients and stakeholders.
  • Proficient in Microsoft Excel especially in Pivot and V-lookup table.
  • Able to multi-task, work independently with minimal supervision and work beyond regular working hours if required in meeting timelines and objectives.
  • Good working attitude, self-discipline, proactive individuals and a team player with pleasant personality.
  • Meticulous with an eye to detail.
  • Good time management skills and able to prioritise works.
  • Minimum six (6) months contract position is available and conversion as permanent position subject to individual performance and suitability of the position.
  • Working location: Kepong, Bandar Sri Damansara, Kuala Lumpur.


Education Requirements:
  • Candidate must possess with a minimum of SPM or above level in any discipline or any other equivalent qualifications.
  • Fresh graduates are encouraged to apply as training will be provided.

Location:
GHL - Bandar Sri Damansara
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contract
Coordinator - Warehouse
Job Responsibilities: To prepare terminals for deployment based on request and requirement. To r...
Job Responsibilities:
  • To prepare terminals for deployment based on request and requirement.
  • To receive and check all returned terminals, to maintain and keep inventory records accurately.
  • Liaise with the maintenance team for any faulty terminals to repair.
  • To clean up terminals and restore for recycling.
  • Keep warehouse area clean and sanitized on a constant basis.
  • Assist in any ad-hoc tasks as and when is assigned by the immediate superior.


Job Requirements:
  • Candidate must possess with a minimum one (1) year of working experience as a store keeper in warehouse, logistic or similar position.
  • Knowledge of proper inventory management will be an added advantage.
  • Familiar with standard concepts and best practices in a warehouse environment.
  • Computer literacy with basic calculation and technical knowledge.
  • Good organization skills and detail oriented.
  • Good time management skills and able to prioritise works.
  • Good interpersonal and communication skills.
  • Good command and written in English and Bahasa Malaysia.
  • Able to multi-task, work independently with minimal supervision and work beyond regular working hours if required in meeting timelines and objectives.
  • Good working attitude, self-discipline, wiling to learn and a team player.
  • Minimum three (3) months contract position is available and conversion as permanent position subject to individual performance and suitability of the position.
  • Working location: Kepong, Bandar Sri Damansara, Kuala Lumpur.


Education Requirements:
  • Candidate must possess with a minimum of SPM or above level in any discipline or any other equivalent qualifications.
  • Fresh graduates are encouraged to apply as training will be provided.
Location:
GHL - Bandar Sri Damansara
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contract
Coordinator - Procurement
Job Responsibilities: To perform payment updates from retailers with daily transactions. To veri...
Job Responsibilities:
  • To perform payment updates from retailers with daily transactions.
  • To verify payments with banks statement to ensure the transactions are tallied and matched.
  • To reconcile and track retailers account credits and balances and highlight when there is any discrepancy and suspicious transactions.
  • To prepare weekly and monthly payments report and keep organized records.
  • Assist in any ad-hoc tasks as and when is assigned by the immediate superior.


Job Requirements:
  • Candidate must possess with a minimum one (1) year of working experience in procurement, purchasing or similar position.
  • Computer literacy and some knowledge of computerize accounting system will be an added advantage.
  • Good interpersonal, communication and negotiation skills.
  • Good command and written in English and Bahasa Malaysia.
  • Good organization skills and detail oriented.
  • Good time management skills and able to prioritise works.
  • Able to multi-task, work independently with minimal supervision and work beyond regular working hours if required in meeting timelines and objectives.
  • Good working attitude, responsible, high integrity, self-discipline, wiling to learn and a team player.
  • Minimum six (6) months contract position is available and conversion as permanent position subject to individual performance and suitability of the position.
  • Working location: Bandar Sunway, Selangor.


Education Requirements:
  • Candidate must possess with a minimum of SPM or above level in any discipline or any other equivalent qualifications.
  • Fresh graduates are encouraged to apply as training will be provided.
Location:
e-pay – Bandar Sunway
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permanent
Vice President – Merchant Risk
Job Summary:The principal purpose of this position is to spearhead Thailand's Merchant Risk departme...
Job Summary:
The principal purpose of this position is to spearhead Thailand's Merchant Risk department function across all operating units namely, merchant underwriting, chargebacks / refunds and fraud management including investigation. This is a replacement role within the organisation.


Job Responsibilities:
  • To lead a team of risk managers’ / associate professionals and to educate the management team on the merchant risk portfolio in Thailand.
  • To develop, implement and monitor the merchant risk module across the business units. In addition to take ownership over the system functionalities and parameters such that the system is continually enhanced to cope with changes in the marketplace and customer mix.
  • To ensure that merchants are accepted within the Risk Acceptance Criteria (“RAC”) that is approved. To review and modify the RAC from time to time based on actual experience.
  • To ensure that the risk staffs are following-up and adhering to the policies for investigating and resolving alerts raised by the Risk system in respect of suspicious transactions.
  • To ensure that collaterals are held (where applicable) is in accordance with the Group Policy and is segregated and reconciled to underlying records.
  • To manage a team of staff responsible for processing chargebacks and credit refunds on a timely and efficient manner.
  • To network with the respective Risk Heads of the respective acquiring Banks in respect of changes in the business environment, Bank SLAs (with regard to merchant performance risk management), changes in Card scheme rules as well as regulatory requirements.
  • To mitigate risk factors wherever present through the implementation of proper risk management procedures and practices.
  • To advise the Group CRO / CEO and management team on all matters relating to risk management. To provide monthly reports on the potential exposure of the country to the group as well as the health of the overall merchant portfolio i.e. risk classifications.
  • Improve operational productivity and efficiency to support business growth i.e. enhancing risk policies and procedures and capacity planning and productivity in line.
  • Improve operational productivity and efficiency to support business growth i.e. enhancing risk policies and procedures and capacity planning and productivity in line with business growth.
  • Provide training and development opportunity to the team in building portfolio management skill-sets and bench strength for career progression and support business growth.
  • Working location: Thanon Krung Thon Buri, Khlong Ton Sai, Khlong San, Bangkok, Thailand.

Job Requirements:
  • Candidate must possess at least 8 – 10 years of risk experience with minimum of 5 years in a relevant management position.
  • Good to have experience from a financial institution and / or telco dealing with consumer risk.
  • Exposure in the credit / debit / e-wallets / payment gateways industry and / or dealing with merchants would be an added advantage.
  • Must be able to effectively communicate in English (fluent oral and written).
  • Must be able to use technology for work purposes.
  • Must be able to appreciate a technology driven business and implement risk solutions that are quick to market.
Location:
GHL - Bangkok
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