CAREERS AT GHL MALAYSIA
We're on the hunt for dynamic and enthusiastic individuals with great team spirit to be a part of our ever growing team. Send in your updated CV to hr@ghl.com to join the A-team.

contract
Senior Associate – Customer Care, Inbound
Job Responsibilities: Work with the customer care team to ensure proper customer service is bei...
Job Responsibilities:
  • Work with the customer care team to ensure proper customer service is being delivered.
  • Greet customer and merchant warmly, and ascertain problem or reason for calling.
  • To handle all enquiries from customer and merchants, provide appropriate feedback, and alternatives within the given time limit.
  • Provide accurate, valid, and complete information by using the right methods or tools.
  • Build sustainable relationships of trust through open and interactive communication.
  • Identify and assess customers' needs to achieve satisfaction.
  • Contribute to team effort by accomplishing related results, as needed.
  • Resolve product or service problems via phone, email, mail, or social media by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following-up to ensure resolution.
  • To provide support and user guidance for Company’s services and products.
  • Assist in any ad-hoc tasks, as and when assigned by immediate superior.


Job Requirements:
  • Candidate with at least three (3) years’ of proven working experience in senior executive level or junior team leader is preferred.
  • Experience in customer service, call or contact center environment will be an added advantage.
  • Candidate must good in multitasking and able to resolve conflict and problem for customers and merchants. 
  • Computer literate, especially in MS applications.
  • Able to work independently with minimum supervision and also a team player.
  • Excellent time management skills and able to prioritise accordingly.
  • Strong phone contact handling skills and an active listener.
  • The capacity to remain calm under intense pressure, especially when dealing with angry customers; customer orientation and ability to adapt or respond to different types of characters.
  • Good telephone etiquette, i.e. well-presented, tactful, and polite, patient and attentive.
  • Good interpersonal, communication, and organisational skills.
  • Good command of Bahasa Malaysia, English, and Chinese.
  • Willing to work on fixed shifts rotation, especially on weekends. 
  • Candidate must possess own transport and willing to travel.
  • Minimum six (6) months contract positions available.
  • Working location: Bandar Sunway, Selangor (weekdays) and Bandar Sri Damansara, Kuala Lumpur (weekends).


Education Requirements:
  • Candidate must possess minimum SPM certification, or any level in any discipline or its equivalent.
Location:
GHL (Bandar Sri Damansara) and e-pay (Bandar Sunway)
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contract
Senior Associate / Associate – Sales General Trade, e-pay
Job Responsibilities: Fully responsible for developing new businesses within the assigned terr...
Job Responsibilities:
  • Fully responsible for developing new businesses within the assigned territory, i.e. recruit new merchants. 
  • Provide excellent service, support, and monthly visitation to merchants. 
  • Assist in any product roadshow and event, occasionally organised by merchants.
  • Build good rapport and working relationships with merchants.
  • Achieve monthly team and individual sales target.
  • Assist in any ad-hoc tasks, as and when assigned by immediate superior.

Job Requirements:
  • Preferable candidate from FMCG and retail industry. 
  • Experience in sales environment, minimum of one (1) year. 
  • Possess own transport with valid driving license and willing to travel. 
  • Able to speak multi-language is an added advantage. 
  • Aggressive in achieving sales target. 
  • Able to work independently with under minimum supervision. 
  • Highly motivated self-starter, eager to succeed, team player with pleasant personality.
  • Excellent skills in prospecting and presentation with high level of confidence.
  • Minimum six (6) months contract position available and conversion as permanent position will be subject to individual performance and achievement.
  • Working locations: East Coast Kelantan.


Education Requirements:
  • Candidate must possess minimum SPM certification, or any level in any discipline or its equivalent.
Location:
e-pay – East Coast Region
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permanent
Senior Associate - e-Commerce
Job Responsibilities Maintain daily operations of the company e-Commerce website and account.&n...
Job Responsibilities
  • Maintain daily operations of the company e-Commerce website and account. 
  • Handle all enquiries from customers.
  • Responsible to solve all online transaction issues in a timely manner, according to standard operating procedures.
  • Ensure customer refunds are well sorted out, whenever is required.
  • Oversee all e-Commerce projects that has been delegated. Coordinate with vendor and internal departments and ensure the project is moving forward on time.
  • To keep track of website maintenance schedule and other related website down time.
  • Collate and provide daily and monthly reports on performance statistics to assess progress of the e-Commerce business.
  • Collaborate with internal Finance, Operations, Sales, Technical, and Customer Service teams to fulfill e-Commerce business strategies.
  • Assist in any ad-hoc tasks, as and when is required by immediate superior.


Job Requirements
  • Candidate must possess at least one (1) year experience in handling e-Commerce and other digital marketing aspects. Knowledge in SEM, SEO and GA will be an added advantage.
  • Passionate about internet technology, with at least one (1) year of experience in IT application support experience.
  • Strong problem solving abilities and excellent communication, customer handling, and interpersonal skills.
  • Able to work in a dynamic environment, excellent prioritising, and able to work well with tight deadlines (effective multi-tasker will be a plus point).
  • Meticulous, detail, and result oriented. Eager to learn.
  • Must be trustworthy, reliable, punctual, and a team player.
  • Willing to assist on any ad-hoc support, as assigned, even during non-working hours.
  • Good command in English and Bahasa Malaysia. Knowledge in a third language will be an added advantage.
  • Working location: Bandar Sunway, Selangor.


Education Requirements
  • Candidate must possess at least a Diploma or Degree in Digital Marketing, Business Administration, Information Technology / Computer Science or any other equivalent qualification.
Location:
e-pay – Bandar Sunway
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permanent
Manager – Product & Strategic Partnership
Job Responsibilities: Identify potential strategic partnership opportunities that suit S...
Job Responsibilities:
  • Identify potential strategic partnership opportunities that suit SME merchants.
  • Work with Business and Sales team on marketing strategies to increase product conversion rate.
  • Manage strategic partners’ relationships within the region.
  • Manage product roadmap and commercialisation plans.
  • Use knowledge of the market and competitors, identify, and develop the Company’s unique selling propositions and differentiators.
  • Work with IT team and other inter-departmental colleagues on new products and improvement of existing products.
  • Assist in any ad-hoc tasks, as and when is assigned by immediate superior.


Job Requirements:
  • Candidate must possess at least five (5) years or more working experience in all aspects of planning and implementing sales strategy and proven experience in customer relationship management.
  • Candidate must have knowledge in market research and relevant product and industry knowledge.
  • Candidate must have solid understanding of digital sales platforms.
  • Proficient knowledge in MS office applications.
  • Good interpersonal and communication skills.
  • Self-motivated, result oriented, and analytical.
  • Good command of English and Bahasa Malaysia. Knowledge in a third language will be an added advantage.
  • Candidate must be willing to travel within ASEAN. when required.
  • Working location: Bandar Sri Damansara, Kuala Lumpur.


Education Requirements:
  • Candidate must possess a Bachelor’s Degree or Professional Degree in Information Technology, Business Management, Marketing or any other equivalent qualification. 
Location:
GHL – Bandar Sri Damansara
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