CAREERS AT GHL MALAYSIA
We're on the hunt for dynamic and enthusiastic individuals with great team spirit to be a part of our ever growing team. Send in your updated CV to hr@ghl.com to join the A-team.

permanent
Senior Associate / Associate – Sales, SME Products & Services
Job Responsibilities: Enables new products and services to function smoothly within the organis...
Job Responsibilities:
  • Enables new products and services to function smoothly within the organisation. 
  • Present, consult, and manage expectations of senior level management and all departments on the development status of new products and services.
  • Understanding day-to-day operational aspect of all departments and to ensure that the new products and services can fit in well with the business’ operations.
  • Assist superior in managing entire product roadmap and commercialisation plan.
  • Ensure the success of pushing out new products and services by sales team, and also bridging the gap between sales and other operational divisions.
  • Work as a group or with individual departments to solve issues that arise.
  • Set realistic timeline and ensure that timeline is met, by ensuring that all departments are aligned.
  • Work closely with IT team and other colleagues to meet business requirements.
  • Act as superior’s reminder by ensuring that he or she follow through with his or her tasks.
  • Assist in any ad-hoc tasks, as and when assigned by immediate superior.
 
Job Requirements:
  • Candidate must possess at least one (1) year or more working experience in any industry or position.
  • It is extremely important to have organisational skills and time management abilities.
  • Candidate should have demonstrated some form of achievement in previous job, in any aspects.
  • Comfort in speaking and presenting in front of groups and working with all levels of an organization.
  • Ability to lead by example and work as part of a team as well as individually with minimal direction.
  • Demonstrate effective two-way communication skills and provide effective updates at the right time.
  • Collaborative decision-making, relationship building, strategic thinking, and problem-solving skills.
  • Ability to facilitate discussions and meetings, drive projects, make things happen, and being hands-on.
  • Ability to draft correspondence and respond to inquiries effectively, independently, and quickly.
  • Candidate must be proactive in obtaining knowledge of the business or industry and ask questions.
  • Proficient knowledge in MS office applications.
  • Candidate should ideally be multilingual, but not a must.
  • Work location: Bandar Sri Damansara, Kuala Lumpur.
  • Occasional work days and visits to Bandar Sunway office are required, i.e. 1 to 2 times a week.
 
Education Requirements:
  • Candidate must possess a Bachelor’s Degree or Professional Degree in Information Technology, Finance, Business Management, Marketing, or any other equivalent qualification. 
  • Candidate with academic excellence or study abroad or exchange experience will be highly regarded.
Location:
GHL – Bandar Sri Damansara
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permanent
Channel Partner – ISO / ISC (Permanent)
Job Responsibilities: Sign up retailers for credit card payment acceptance. Recruit, lead, and...
Job Responsibilities:
  • Sign up retailers for credit card payment acceptance.
  • Recruit, lead, and manage ISO and ISC for central region, act as middle person to liaise with Regional Sales Manager for any ISO and ISC related Iissues for respective regions.
  • Provide training for product knowledge, sales skills, and any related training for ISO and ISC.  
  • To achieve sales targets and develop a credible and efficient ISO and ISC team throughout Malaysia in order to achieve department or team’s KPI.
  • Provide leadership in resolving day-to-day problems and ensure maximum efficiency and productivity of the ISO and ISC.
  • Monitor productivity of respective ISO and ISC sales, develop, and provide sales statistics to measure the performance of the team and respective ISO and ISC.
  • Provide support and assistance on any other ad-hoc assignments, as and when is assigned by immediate superior

Job Requirements:
  • Minimum three (3) years sales experience with a proven track record of sales achievements.
  • Experienced in leading a sales team within a dynamic and competitive environment.
  • Direct experience in the payment industry will be an added advantage.
  • Objective, motivated. and results driven.
  • Required languages: English, Bahasa Malaysia, and Chinese.
  • Experienced in training and liaising with sales agent will be an added advantage.
  • Possess own transport and willing to travel.
  • Working location: Bandar Sri Damansara, Kuala Lumpur.

Education Requirements:
  • Candidate must possess at least a Diploma or Degree in any discipline or its equivalent.
Location:
GHL – Bandar Sri Damansara
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permanent
Manager / Assistant Manager – Key Account Servicing (Permanent)
Job Responsibilities: Develop and sustain solid relationships with key merchants. Address and...
Job Responsibilities:
  • Develop and sustain solid relationships with key merchants.
  • Address and resolve key merchants' challenges with innovative payment solutions.
  • Communicate and collaborate with other departments to ensure that key merchants' needs are met.
  • Compile reports on account progress, goals, and forecasts for account teams and stakeholders.
  • Develop a thorough understanding of key merchants' needs and requirements, as well as prepare customised solutions.
  • Negotiate contracts with key merchant and meet established deadlines for the fulfillment of each client's long-term goals.
  • Assist in any ad-hoc tasks, as and when assigned by immediate superior.

Job Requirements:
  • Candidate with at least five (5) years of working experience in a sales environment with a proven track record of sales achievements.
  • Possess leadership skills in order to lead a sales team in a dynamic and competitive environment.
  • Direct experience in the payment industry will be an added advantage.
  • Objective, motivated, and results-driven.
  • Good analytical and customer service skills.
  • Good interpersonal, communication, and organisational skills. 
  • Good command of Bahasa Malaysia, English, and Chinese.
  • Possess own transport and willing to travel.
  • Working location: Bandar Sri Damansara, Kuala Lumpur.

Education Requirements:
  • Candidate must possess at least a Bachelor's Degree in Business, Management or any related field or its equivalent.
Location:
GHL – Bandar Sri Damansara
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contract
Associate – Customer Care, Inbound (Contract)
Job Responsibilities: Work with the Customer Care team to ensure proper customer service is del...
Job Responsibilities:
  • Work with the Customer Care team to ensure proper customer service is delivered.
  • To greet customers and merchants politely when finding out their problems or reason for calling.
  • To handle all enquiries from customer and merchants, provide appropriate feedback, and alternatives within the assigned time frame.
  • Provide accurate, valid, and complete information by using the right methods or tools.
  • Build sustainable relationships of trust through open and interactive communication.
  • Identify and assess customers' needs to achieve satisfaction.
  • Contribute to team effort by accomplishing related results, as needed.
  • Resolve product or service problems via phone, email, mail, or social media by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following-up to ensure resolution is accomplished.
  • To provide support and user guidance for Company’s services and products.
  • Assist in any ad-hoc tasks, as and when is assigned by immediate superior.

Job Requirements:
  • Candidate with at least one (1) year of working experience in customer service is preferred.
  • Experience in a call or contact center environment will be an added advantage.
  • Candidate must be good in multitasking and have the ability to resolve conflicts and problems for customers as well as merchants. 
  • Computer literate, especially in MS applications.
  • Able to work independently with minimum supervision and also a team player.
  • The ability to prioritise, with excellent time management skills.
  • Strong phone contact handling skills and active listening.
  • The capacity to remain calm under intense pressure, especially when dealing with angry customers; customer orientation, and ability to adapt or respond to different types of characters.
  • Good telephone etiquette, i.e. well-presented, tactful, and polite, patient and attentive.
  • Good interpersonal, communication, and organisational skills.
  • Good command of Bahasa Malaysia, English, and Chinese.
  • Willing to work on shift basis.
  • Six (6) months contract position also available.
  • Working location: Bandar Sunway, Selangor.

Education Requirements:
  • Candidate must possess a minimum qualification of SPM or above or any other equivalent qualification.
Location:
e-pay – Bandar Sunway
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permanent
Associate – Customer Care, Inbound (Contract)
Job Responsibilities: Work with the Customer Care team to ensure proper customer service is bei...
Job Responsibilities:
  • Work with the Customer Care team to ensure proper customer service is being delivered.
  • Greet customer and merchant politely and find out the problem or reason for calling.
  • To handle all enquiries from customers and merchants, provide appropriate feedback, and alternatives within the given time frame.
  • Provide accurate, valid, and complete information by using the right methods or tools.
  • Build sustainable relationship of trust through open and interactive communication.
  • Identify and assess customers' needs to achieve customer satisfaction.
  • Contribute to team effort by accomplishing related results, as required.
  • Resolve product or service problems via phone, email, mail, or social media by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following-up to ensure resolution.
  • To provide support and user guidance for Company’s services and products.
  • Assist in any ad-hoc tasks, as and when is assigned by immediate superior.

Job Requirements:
  • Candidate with at least one (1) year of working experience in customer service is preferred.
  • Experience in a call or contact center environment will be an added advantage.
  • Candidate must be good in multitasking and have the ability to resolve conflict and problem for customers and merchants. 
  • Computer literate, especially in MS applications.
  • Able to work independently with minimum supervision and a team player.
  • The ability to prioritise with excellent time management skills.
  • Strong phone contact handling skills and active listening.
  • The capacity to remain calm under intense pressure, especially when dealing with angry customers; customer orientation and ability to adapt or respond to different types of characters.
  • Good telephone etiquette, i.e. well-presented, tactful, and polite, patient and attentive.
  • Good interpersonal, communication, and organisational skills.
  • Good command of Bahasa Malaysia, English, and Chinese.
  • Willing to work on a sihift basis, including night shift (for male candidates only)
  • Minimum six (6) months contract position also available.
  • Working location: Bandar Sri Damansara, Kuala Lumpur.

Education Requirements:
  • Candidate must possess at least an SPM qualification or above or any other equivalent qualification.
Location:
GHL – Bandar Sri Damansara
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contract
Assistant – Merchant Processing and Admin (Contract)
Job Responsibilities:  To receive and review new or resubmission of merchant applications...
Job Responsibilities: 
  • To receive and review new or resubmission of merchant applications from the Sales Team.
  • Process new merchant applicantions based on the stipulated Service Level Agreement (SLA). 
  • To update data entry accurately into the system.
  • Consistent follow-up on banks' decisions with regards to merchants' application.
  • Look out for and highlight any suspicious merchant applications to supervisor. 
  • Provide recommendations for improvement, where applicable. 
  • To assist any other ad-hoc tasks, as and when is assigned by immediate superior.

Job Requirements:
  • Minimum one (1) year of experience in related field.
  • Knowledge in merchant acquiring business will be an added advantage.
  • Good team player and able to communicate at all levels. 
  • Able to multitask and work with minimum supervision. 
  • Meticulous with an eye for detail. 
  • Good command of English, Bahasa Malaysia, and Chinese.
  • Able to work independently, and work beyond regular working hours, if required to do so, in meeting deadlines and objectives.
  • Able to handle and manage work related pressure.
  • Minimum six (6) months contract position also available. 
  • Working location: Bandar Sri Damansara, Kuala Lumpur.

Education Requirements:
  • Candidate must possess minimum SPM or above, in any discipline or its equivalent.
Location:
GHL – Bandar Sri Damansara
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