CAREERS AT GHL MALAYSIA
We're on the hunt for dynamic and enthusiastic individuals with great team spirit to be a part of our ever growing team. Send in your updated CV to hr@ghl.com to join the A-team.

permanent
Associate / Assistant – Credit and Collection
Job Responsibilities: To facilitate and manage all clients and solicitors’ queries as fir...
Job Responsibilities:
  • To facilitate and manage all clients and solicitors’ queries as first point of contact, in regards to loan documents execution, loan processing, collections, recoveries, and other legal matters.
  • To handle loan credit and administrative, including KYC renewal.
  • In-charge of client screening and any other ad-hoc requests.
  • To perform gap analysis.
  • Work across functional areas to ensure all operational, financial, and technology risks are running smoothly. 
  • Operations Support, including pre-processing and loan operations.
  • Assist in any ad-hoc tasks, as and when is assigned by immediate superior. 
 
Job Requirements:
  • Candidate with at least two (2) years of working experience in loan operations or credit administration will be an advantage.
  • Candidate is required to have knowledge in loan documentation and processing.
  • Must have an understanding in banking processes and products.
  • Excellent verbal, written, and interpersonal communication skills.
  • Fluent in English, Bahasa Malaysia, and Chinese.
  • Flexible and can handle multiple tasks, while adjusting priorities.
  • Strong decision making capabilities and ability to identify problems as well as drive to resolution.
  • Demonstrate flexibility and willingness to accept new assignments and challenges in a rapid changing environment.
  • Proactive and self-starter with the ability to deliver value-added support to business partners and clients in a dependable, timely, and accurate manner.
  • Working location: Bandar Sri Damansara, Kuala Lumpur. 
 
Education Requirements:
  • Candidate must possess at least a Bachelor's Degree in Business, Management, or any related field, that is ot equivalent qualification.
  • Fresh graduates are encouraged to apply as training will be provided. 
Location:
GHL – Bandar Sri Damansara
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permanent
Head - Corporate Communication and Marketing
Job Responsibilities: Oversee all communications involving the organization, including the develo...
Job Responsibilities:
  • Oversee all communications involving the organization, including the development and implementation of communication strategies, as well as a broad and diverse range of business and marketing communications.
  • Develop and implement communication strategies for the corporation that build and maintain a positive corporate brand.
  • Oversee corporate communications and branding in various online and print platforms such as LinkedIn, Facebook, and industry magazines.
  • Oversee the development and maintenance of the corporate website including methods to deliver message, ease of navigation, and clarity of information - ensuring that all content is current and relevant.
  • Provide consistent and timely information to employees through various communications programs.
  • Assist executive leadership in developing speeches, and other important corporate messages.
  • Handle all marketing related tasks for company / brand including conceptualisation, creative, copywriting, and printing.
  • Handle all sponsorships and event related matters.
  • Provide suggestions concerning graphics, clarity, distribution, and press releases to Finance and Accounting departments for preparation of the corporation’s annual report.
  • Develop, implement, and adhere to communications budget.
  • Assist in any ad-hoc tasks, as and when assigned by immediate superior. 


Job Requirements:
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office Suite or other related software.
  • Organised with attention to detail.
  • Superior ability to write in a journalistic style that is customary for corporate and external publications.
  • Ability to offer sound media relations advice to senior leadership.
  • Excellent managerial and organisational abilities.
  • Excellent interpersonal skills.
  • Ability to work with corporate management, employees, and the larger community.
  • Ability to coordinate efforts of various teams in order to present a coherent message.  
  • Working location: Bandar Sri Damansara, Kuala Lumpur.


Education Requirements:

  • Candidate must possess at least a Bachelor’s degree in English, Communications, Public Relations, Journalism, or its equivalent.
  • Multiple years of experience in public relations, including supervisory and comprehensive marketing experience required.
Location:
GHL – Bandar Sri Damansara
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permanent
Senior Associate / Associate – Chargeback & Compliance
Job Responsibilities: Respond to all requests for information regarding disputes in a timely ma...
Job Responsibilities:
  • Respond to all requests for information regarding disputes in a timely manner, this includes credit card, e-commerce, MyDebit, and process refunds transaction.  
  • Investigate and monitor suspicious transaction provided by acquirer and ensure all related records or documentations are maintained.
  • Liaise with merchant to obtain the necessary documentation to remedy dispute and advise merchant to adhere to Visa and MasterCard Rules and Regulations.
  • Minimise chargeback loss through the prevention process and mitigate possible financial loss, as well as recover fund whenever possible.
  • Communicate with related departments or acquirers to ensure disputes are settled on time.
  • Assist in any ad-hoc tasks, as and when assigned by immediate superior. 


Job Requirements:
  • Applicant must possess minimum one (1) year of working experience in the financial industry. Knowledge in credit card operations will be an advantage.
  • Excellent analytical, problem solving, and decision making skills.
  • Good negotiation and communication skills. 
  • Meticulous, with an attention to detail and demonstrates a sense of urgency to meet deadlines.
  • Independent, team oriented, positive attitude, and able to work in a fast paced work environment.
  • Knowledge in MS Office applications.
  • Effective organisational, stress, and time management skills.
  • Good command of Bahasa Malaysia, English, and Chinese.
  • Working location: Bandar Sri Damansara, Kuala Lumpur.


Education Requirements:
  • Candidate must possess at least a Bachelor’s Degree and Professional Certificate in Finance, Accounting, Business Administration, Banking, or any other equivalent qualification.
  • Fresh graduates are encouraged to apply.
Location:
GHL – Bandar Sri Damansara
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contract
Coordinator – Terminal Management Unit
Job Responsibilities: Monitor and take charge of project assignments according to SOP. Liaise...
Job Responsibilities:
  • Monitor and take charge of project assignments according to SOP.
  • Liaise with merchant and banks for daily or weekly reports and updates.
  • Liaise with banks when issues or errors arise, and resolve within a reasonable time frame.
  • Work closely with on-site support engineers, intra department on terminal installation, deployment and status updates.
  • Assist in any ad-hoc tasks, as and when assigned by immediate superior. 


Job Requirements:
  • Applicant must possess minimum one (1) year of working experience in financial industry. Knowledge in terminal deployment and backend operations will be an advantage.
  • Proficient in Microsoft Excel, especially in Pivot and V-lookup table.
  • Good negotiation and communication skills, and able to liaise with different levels of people.
  • Able to multitask and work with minimum supervision.
  • Excellent analytical and problem solving skills.
  • Meticulous with attention to detail, demonstrate a sense of urgency with ability to meet deadlines.
  • Self-disciplined, independent, team oriented, positive attitude, and able to work in a fast paced work environment.
  • Good command of Bahasa Malaysia, English, and Chinese.
  • Minimum three (3) months contract position available and conversion as permanent position will be subject to individual performance and achievement.
  • Working location: Bandar Sri Damansara, Kuala Lumpur.


Education Requirements:
  • Candidate must possess minimum SPM certification, or any level in any discipline or its equivalent.
  • Fresh graduates are encouraged to apply.
Location:
GHL – Bandar Sri Damansara
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contract
Associate – Customer Care, Inbound
Job Responsibilities: Work with customer care team to ensure proper customer service is being d...
Job Responsibilities:
  • Work with customer care team to ensure proper customer service is being delivered.
  • Greet customers and merchants warmly, and ascertain problem or reason for calling.
  • To handle all enquiries from customer and merchants, provide appropriate feedback, and alternatives within the given time limit.
  • Provide accurate, valid, and complete information by using the right methods or tools.
  • Build sustainable relationships of trust through open and interactive communication.
  • Identify and assess customers' needs to achieve satisfaction.
  • Contribute to team effort by accomplishing related results as needed.
  • Resolve product or service problems via phone, email, mail, or social media by clarifying the customer's complaint; determining the cause of the problem; selecting, and explaining the best solution to solve the problem; expediting correction or adjustment; following-up to ensure resolution.
  • To provide support and user guidance for Company’s services and products.
  • Assist in any ad-hoc tasks, as and when assigned by immediate superior.


Job Requirements:
  • Candidate must have at least one (1) year of working experience.
  • Experience in a call or contact center environment will be an added advantage.
  • Candidate must be good in multitasking and able to resolve conflict and problem for customers and merchants. 
  • Computer literate, especially in MS applications.
  • Able to work independently with minimum supervision, and team player.
  • Excellent time management skills, able to prioritise.
  • Strong phone contact handling skills and active listener.
  • The capacity to remain calm under intense pressure, especially when dealing with angry customers; customer orientation and ability to adapt or respond to different types of characters.
  • Good telephone etiquette, i.e. well-presented, tactful, and polite, patient and attentive.
  • Good interpersonal, communication, and organisational skills.
  • Good command of Bahasa Malaysia, English, and Chinese.
  • Willing to work shifts - night shift for male candidate.
  • Minimum six (6) months contract positions available.
  • Working location: Bandar Sri Damansara, Kuala Lumpur.


Education Requirements:
  • Candidate must possess minimum SPM certification, or any level in any discipline or its equivalent.
Location:
GHL – Bandar Sri Damansara
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