CAREERS AT GHL MALAYSIA
We're on the hunt for dynamic and enthusiastic individuals with great team spirit to be a part of our ever growing team. Send in your updated CV to hr@ghl.com to join the A-team.

contract
Associate – Customer Care, Inbound (Contract)
Job Responsibilities: Work with the Customer Care team to ensure proper customer service is del...
Job Responsibilities:
  • Work with the Customer Care team to ensure proper customer service is delivered.
  • To greet customers and merchants politely when finding out their problems or reason for calling.
  • To handle all enquiries from customer and merchants, provide appropriate feedback, and alternatives within the assigned time frame.
  • Provide accurate, valid, and complete information by using the right methods or tools.
  • Build sustainable relationships of trust through open and interactive communication.
  • Identify and assess customers' needs to achieve satisfaction.
  • Contribute to team effort by accomplishing related results, as needed.
  • Resolve product or service problems via phone, email, mail, or social media by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following-up to ensure resolution is accomplished.
  • To provide support and user guidance for Company’s services and products.
  • Assist in any ad-hoc tasks, as and when is assigned by immediate superior.
Job Requirements:
  • Candidate with at least one (1) year of working experience in customer service is preferred.
  • Experience in a call or contact center environment will be an added advantage.
  • Candidate must be good in multitasking and have the ability to resolve conflicts and problems for customers as well as merchants. 
  • Computer literate, especially in MS applications.
  • Able to work independently with minimum supervision and also a team player.
  • The ability to prioritise, with excellent time management skills.
  • Strong phone contact handling skills and active listening.
  • The capacity to remain calm under intense pressure, especially when dealing with angry customers; customer orientation, and ability to adapt or respond to different types of characters.
  • Good telephone etiquette, i.e. well-presented, tactful, and polite, patient and attentive.
  • Good interpersonal, communication, and organisational skills.
  • Good command of Bahasa Malaysia, English, and Chinese.
  • Willing to work on shift basis.
  • Six (6) months contract position also available.
  • Working location: Bandar Sunway, Selangor.

Education Requirements:
  • Candidate must possess a minimum qualification of SPM or above or any other equivalent qualification.
Location:
e-pay – Bandar Sunway
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permanent
Associate – Customer Care, Inbound (Contract)
Job Responsibilities: Work with the Customer Care team to ensure proper customer service is bei...
Job Responsibilities:
  • Work with the Customer Care team to ensure proper customer service is being delivered.
  • Greet customer and merchant politely and find out the problem or reason for calling.
  • To handle all enquiries from customers and merchants, provide appropriate feedback, and alternatives within the given time frame.
  • Provide accurate, valid, and complete information by using the right methods or tools.
  • Build sustainable relationship of trust through open and interactive communication.
  • Identify and assess customers' needs to achieve customer satisfaction.
  • Contribute to team effort by accomplishing related results, as required.
  • Resolve product or service problems via phone, email, mail, or social media by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following-up to ensure resolution.
  • To provide support and user guidance for Company’s services and products.
  • Assist in any ad-hoc tasks, as and when is assigned by immediate superior.
Job Requirements:
  • Candidate with at least one (1) year of working experience in customer service is preferred.
  • Experience in a call or contact center environment will be an added advantage.
  • Candidate must be good in multitasking and have the ability to resolve conflict and problem for customers and merchants. 
  • Computer literate, especially in MS applications.
  • Able to work independently with minimum supervision and a team player.
  • The ability to prioritise with excellent time management skills.
  • Strong phone contact handling skills and active listening.
  • The capacity to remain calm under intense pressure, especially when dealing with angry customers; customer orientation and ability to adapt or respond to different types of characters.
  • Good telephone etiquette, i.e. well-presented, tactful, and polite, patient and attentive.
  • Good interpersonal, communication, and organisational skills.
  • Good command of Bahasa Malaysia, English, and Chinese.
  • Willing to work on a sihift basis, including night shift (for male candidates only)
  • Minimum six (6) months contract position also available.
  • Working location: Bandar Sri Damansara, Kuala Lumpur.
Education Requirements:
  • Candidate must possess at least an SPM qualification or above or any other equivalent qualification.
Location:
GHL – Bandar Sri Damansara
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contract
Assistant – Merchant Processing & Admin (Contract)
Job Responsibilities:  To receive and review new or resubmission of merchant applications...
Job Responsibilities: 
  • To receive and review new or resubmission of merchant applications from the Sales Team.
  • Process new merchant applicantions based on the stipulated Service Level Agreement (SLA). 
  • To update data entry accurately into the system.
  • Consistent follow-up on banks' decisions with regards to merchants' application.
  • Look out for and highlight any suspicious merchant applications to supervisor. 
  • Provide recommendations for improvement, where applicable. 
  • To assist any other ad-hoc tasks, as and when is assigned by immediate superior.
Job Requirements:
  • Minimum one (1) year of experience in related field.
  • Knowledge in merchant acquiring business will be an added advantage.
  • Good team player and able to communicate at all levels. 
  • Able to multitask and work with minimum supervision. 
  • Meticulous with an eye for detail. 
  • Good command of English, Bahasa Malaysia, and Chinese.
  • Able to work independently, and work beyond regular working hours, if required to do so, in meeting deadlines and objectives.
  • Able to handle and manage work related pressure.
  • Minimum six (6) months contract position also available. 
  • Working location: Bandar Sri Damansara, Kuala Lumpur.
Education Requirements:
  • Candidate must possess minimum SPM or above, in any discipline or its equivalent.
Location:
GHL – Bandar Sri Damansara
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