CAREERS AT GHL MALAYSIA
We are on the hunt for dynamic and enthusiastic individuals with great team spirit to be a part of our ever growing team.
Send in your updated CV to hr@ghl.com to join the squad.
Position
Description
Manager / Assistant Manager – Sales, General Trade, e-pay (Permanent)
Location:
e-pay – all Regions
Job Responsibilities:
- To achieve sales targets and to develop a credible yet efficient sales force in the assigned regions.
- Fully responsible for developing new businesses within the assigned territory, i.e. recruit new merchants.
- Lead, manage, and motivate the sales teams to achieve sales KPI.
- Provide leadership in resolving daily problems and ensure maximum efficiency and productivity of the sales force.
- Develop and provide meaningful and comprehensive sales statistics to measure the performance of the team and individuals.
- Interact with key merchants and corporate clients with a view to retain and encourage greater usage of company products and services, and maximise income for company within the assigned regions.
- Provide support and assistance to any other ad-hoc assignments, as and when is assigned by immediate superior.
Job Requirements:
- Preferable candidates from FMCG and retail industry with minimum five (5) years sales experience with a proven track record of sales achievements.
- Experienced in leading a sales team in a dynamic and competitive environment.
- Direct experience in the payment industry will be an added advantage.
- Objective and results driven, motivated.
- Possess own transport with valid driving license as candidate is required to travel often.
- Ability to speak multi-languages will be an added advantage.
- Aggressive in achieving individual and own sales target, eager to succeed.
- Excellent skills in prospecting and presenting with high level of confidence.
- Work locations: Klang Valley, Penang, Johor Bahru, Terengganu / Kelantan.
Education Requirements:
- Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, in any field.
Senior Associate / Associate – Sales, General Trade, e-pay (Contract)
Location:
e-pay – all Regions
Job Responsibilities:
- Fully responsible for developing new business within the assigned territory, i.e. recruit new merchants.
- Provide excellent service, support, and monthly visitation to merchants.
- Assist in any product roadshow and event, organised by merchants.
- Building good rapport and working relationship with merchants.
- Achieving monthly team and individual sales target.
- Assist in any ad-hoc tasks assigned, as and when by immediate superior.
Job Requirements:
- Preferable candidate from FMCG and retail industry.
- Experience in sales environment, minimum of one (1) year sales working experience.
- Possess own transport with valid driving license and willing to travel.
- Ability to speak multi-languages is an added advantage.
- Aggressive in achieving sales target.
- Able to work independently and under minimum supervision.
- Highly motivated self-starter, eager to succeed, is a team player, and pleasant personality.
- Excellent skills in prospecting and presenting with high level of confidence.
- Minimum six (6) months contract position available and conversion as permanent position will be subjected to individual performance and achievement.
- Working locations: Klang Valley, Penang, Kedah, Johor Bahru, Melaka, Negeri Sembilan, Terengganu, Kelantan and Sabah Tawau.
Education Requirements:
- Candidate must possess at least a SPM/"O" Level in any field.
Senior Associate / Associate – Chargeback and Compliance (Permanent)
Location:
GHL - Bandar Sri Damansara
Job Responsibilities:
- Respond in a timely manner to all requests for information regarding disputes, including credit card, e-commerce, MyDebit, and process refunds transaction.
- Investigate and monitor suspicious transactions provided by acquirer and ensure all related records or documentations are maintained.
- Liaise with merchants to obtain the necessary documentations to remedy dispute and advise merchants to adhere to Visa and MasterCard Rules and Regulations.
- Minimise chargeback loss through prevention process and mitigate possible financial loss, and recover fund whenever possible.
- Communicate with related departments or acquirer to ensure disputes are settled on time.
- Assist in any ad-hoc tasks, as and when is assigned by immediate superior.
Job Requirements:
- Applicant must possess minimum one (1) year working experience in financial industries. Knowledge in credit card operations will be an added advantage.
- Excellent analytical, problem solving, and decision making skills.
- Good negotiation and communication skills.
- Meticulous with a high level of attention to detail, demonstrates a sense of urgency, and ability to meet deadlines.
- Independent, team oriented, positive attitude, and able to work under fast paced work environment.
- Must have knowledge in MS Office applications.
- Effective organisational, stress, and time management skills.
- Good command of Bahasa Malaysia, English, and Chinese.
- Work location: Bandar Sri Damansara, Kuala Lumpur.
Education Requirements:
- Candidate must have at least a Bachelor’s Degree and Professional Certificate in Finance, Accounting, Business Administration, Banking or any other equivalent qualification.
- Fresh graduates are encouraged to apply.
Associate – Reconciliation and Settlement (Permanent)
Location:
GHL - Bandar Sri Damansara
Job Responsibilities:
- Monitor merchant reconciliation and settlement on e-Debit and Credit Card transactions for various banks and merchants.
- Liaise with banks and merchants for all merchant reconciliation and settlement matters.
- Monitor journal reports generated from the system and ensure merchant payable, clearing account, and so on are correctly posted into the accounting system.
- Assist in credit refund and fee waiver requests.
- Monitor fund transfers from bank to bank for settlement purposes.
- Assist in solving merchant problems, especially for payment queries, monthly statement, and tax invoice.
- Assist in any ad-hoc tasks assigned by immediate superior, as and when required.
Job Requirements:
- Applicant must possess minimum one (1) year working experience in any related field.
- Experience in merchant reconciliation and settlement is an added advantage.
- Good interpersonal and communications skills.
- Good command of English, Bahasa Malaysia, and Chinese.
- Computer literate, good in MS Excel applications.
- Able to work independently with minimum supervision.
- Able to work under tight schedule and timeline, or work beyond regular working hours if required to do so in order to meet deadlines and objectives.
- Able to handle and manage work related pressure.
- Team oriented, positive attitude, and able to work in a fast paced work environment.
- Work location: Bandar Sri Damansara, Kuala Lumpur.
Education Requirements:
- Candidate must have at least a Bachelor’s Degree or Professional Certificate in Finance, Accounting, Business Administration, Banking, or any other equivalent qualification.
- Fresh graduates are encouraged to apply.
Assistant – Collection (Contract)
Location:
GHL – Bandar Sri Damansara
Job Responsibilities:
- Process termination request from merchants or retailers.
- Contact merchants to follow-up with outstanding monthly rental.
- Follow-up for relevant and required documents to process the necessary termination request.
- To build good relationship with all merchants and negotiate with them by offering good package in order to retain merchants.
- Provide recommendations for improvements, where applicable.
- Assist in any ad-hoc tasks, as and when assigned by immediate superior.
Job Requirements:
- Minimum one (1) year of experience in collection or customer service.
- Good command of English, Bahasa Malaysia, and Chinese.
- Able to work independently and work beyond regular working hours, if required to do so, in meeting deadlines and objectives.
- Able to handle and manage work related pressure.
- Good communication and negotiation skills.
- Minimum six (6) months contract positions available.
- Work location: Bandar Sri Damansara, Kuala Lumpur.
Education Requirements:
- Candidate must possess a minimum qualification of SPM or above in any discipline, or equivalent.
Consultant / Analyst – Data Centre and Corp IT (Permanent)
Location:
GHL – Bandar Sri Damansara
Job Responsibilities:
- Assist in design, deployment, and administration of corporate systems.
- Assist in tier 3 support, i.e. provide SME level support for production issues.
- Assist in data centre management, i.e. perform necessary routing or switching, storage, hardware, and operating system tasks to ensure availability, capacity, security, and stability for in-house and remote data centres.
- Assist in documentation and training for handling; develop and maintain living technical documentations, as well as provide cross training to teammates and end users for new systems.
- Assist in any ad-hoc tasks, as and when assigned by immediate superior.
Job Requirements:
- Candidate must possess at least two (2) years’ of working experience in IT infrastructure design and architecture across multiple distributed computing technologies including server, network, and storage technologies.
- Knowledge in Cisco unified computing system, including deployment, administration and troubleshooting.
- Knowledge in network administration and security in a Cisco or MS environment.
- Knowledge in VMWare ongoing administration and scaling (HyperV experience a plus).
- Proficient in Cisco switching and routing.
- Experienced with scripting and automation of administrative tasks.
- Experienced with Cloud based technologies (Azure, Amazon S3, etc.).
- Administrative experience with MS server technologies and Active Directory.
- Experienced in Linux / redhat OS, Iptables, and firewall systems.
- Experienced in building a whole system architecture (AD, cluster MSSQL, Load balance etc).
- Good command of Bahasa Malaysia, English, and Chinese.
- Able to work under tight schedule, timeline, or beyond regular working hours, if required to do so, in meeting deadlines and objectives.
- Ability to work independently and as a team member in a cross functional, matrixed environment.
- Work location: Bandar Sri Damansara, Kuala Lumpur.
Education Requirements:
- Candidate must possess at least a Bachelor's Degree or Professional Degree in Computer Science or Information Technology or any other equivalent qualification.
- Fresh graduates are encouraged to apply.
Senior Consultant / Consultant – Enterprise Solutions (JAVA Developer) (Permanent)
Location:
GHL – Technology Park Malaysia, Bukit Jalil
Job Responsibilities:
- Be part of the development team, involved in design and programming.
- Perform gathering of requirements and analysis to formulate solution.
- Design and develop payment systems solutions and integration with 3rd party systems as well as back-end systems.
- Project implementation, post-implementation application support, and maintenance.
- Assist in any ad-hoc tasks, as and when assigned by immediate superior.
Job Requirements:
- Preferably with at least three (3) years’ or more working experience in the related field.
- Applicant must possess these technical skills - Java, JavaScript, JQuery, HTML, JBoss / WildFly, database programming (SQL / MySQL).
- Strong knowledge and experience in Java.
- Experience in GWT is an added advantage.
- Good Interpersonal skills, able to work independently or in a team, strong interpersonal and communication skills, innovative and proactive.
- Strong analytical, problem-solving, and conceptual skills.
- Good command of Bahasa Malaysia, English, and Chinese.
- Work location: Technology Park Malaysia (TPM), Bukit Jalil.
Education Requirements:
- Candidate must possess at least a Bachelor Degree in Computer Science, Computer Systems Engineering, Electronic and Electrical or any other equivalent qualification.
Senior Consultant / Consultant – Software and Terminal Solutions (Permanent)
Location:
GHL – Technology Park Malaysia, Bukit Jalil
Job Responsibilities:
- Responsible for developing and testing mobile payment application which provides fast and easier ways to pay with smart phone.
- Perform payment security assessment certification and EMV certification.
- Liaise with clients to understand their requirements and needs by proposing appropriate solutions.
- Assist in any ad-hoc tasks, as and when assigned by immediate superior.
Job Requirements:
- Candidate must possess at least three (3) years’ of working experience in the related field.
- Prefer candidates with experience in EMV card processing and flow.
- Experienced in payment security certification processes, including EMV and PCI.
- Proficient with native Android programming.
- Possess high level of analytical, troubleshooting, and problem solving skills.
- Good communication and interaction skills.
- Able to work independently as well as within the team.
- Good command of Bahasa Malaysia, English, and Chinese.
- Work location: Technology Park Malaysia (TPM), Bukit Jalil.
Education Requirements:
- Candidate must possess at least a Bachelor's Degree or Professional Degree in Computer Science or Software Engineering or any other equivalent qualification.
Senior Consultant / Consultant / Analyst – IT Development (JAVA Developer) (Permanent)
Location:
e-pay – Bandar Sunway
Job Responsibilities:
- To assist in system design and specification.
- To effectively interact, communicate, and work closely with other IT teams.
- Understand business requirements and translate them into technical requirements.
- To assist in-house application development.
- Assist in any ad-hoc tasks, as and when assigned by immediate superior.
Job Requirements:
- Must have minimum two (2) years’ of working experience in application development field.
- Strong knowledge in JAVA programming such as JSP, Servlet, EJB, Struts, and web work.
- Strong knowledge in Web programming such as JAVA Script, HTML, Ajax, SOAP, and XML.
- Strong knowledge in Android mobile programming.
- Strong knowledge in MS SQL or MySQL databases.
- Knowledge in SQL and Store procedure.
- Knowledge in platforms, i.e. Windows Server or Linux Redhat or CentOS.
- Able to work independently with minimum supervision.
- Good command of English, Bahasa Malaysia, and Chinese.
- Good communication (written or verbal) and interpersonal skills as well as a team player.
- Work location: Bandar Sunway, Selangor.
Education Requirements:
- Candidate must possess at least a Bachelor's Degree in Computer Science or Information Technology or any other equivalent qualification.
- Fresh graduates are welcome to apply.
Associate – Customer Care, Inbound (Contract)
Location:
e-pay – Bandar Sunway
Job Responsibilities:
- To handle all enquiries from customer and merchants.
- Record details of all inquiries, comments, and complaints from customer and merchants.
- To assist in setting up or up-keep retailer account.
- To provide support and user guidance for e-pay terminals, services, and products.
- Assist in any ad-hoc tasks, as and when assigned by immediate superior.
Job Requirements:
- Candidate with at least one (1) year of working experience in customer service is preferred.
- Experience in a call or contact centre environment will be an added advantage.
- Candidate must be good in multi-tasking and have the ability to resolve conflict and problems for customers and merchants.
- Computer literate and able to work as a team.
- Good telephone etiquette, interpersonal, and communication skills.
- Good command of Bahasa Malaysia, English, and Chinese.
- Candidate must be willing to work on alternate Saturdays (half day).
- Minimum six (6) months contract positions available as well.
- Work location: Bandar Sunway, Selangor.
Education Requirements:
- Candidate must possess at least an SPM cert and above, or any other equivalent qualification.