EDCNet is a collective of services provided by GHL Systems comprising of Merchant Recruitment and EDC Pool services.

GHL Systems’ Merchant Recruitment outsourcing services entails the responsibility of recruiting merchants on behalf of acquiring banks and financial institutions. This, in turn, enables our clients to achieve substantial cost savings while enjoying greater efficiency by handing the effort to GHL Systems, taking advantage of economies of scale by doing the same work for many banks.

GHL Systems’ managed merchant acquiring services are tailored-made to our clients’ unique requirements, encompassing not only the provision of GHL Systems’ software applications, IT infrastructure and communications networks but also our proven merchant aggregation service offering and business operations platform. In addition, service level agreements and business continuity services are provided within the services to ensure operations continuity, optimizing merchant satisfaction and overall performance quality.

The entire service offering, in essence, revolves around delivering unmatched value to acquiring banks, from a strategic, as well as operational perspective. Among others, Banks and financial institutions enjoy the pool of free float of merchants’ current account balances, deriving cost synergies and also gaining access to GHL’s world-class technology capabilities in the payments space as well as benefit from accelerated go-to-market capabilities, high performance standards and ultimate merchant satisfaction. All of these combined will provide banks and financial institutions a sustained competitive edge for their future acquiring business, allowing them to achieve significant success at optimum cost.

GHL Systems’ successful EDCPool Program has radically altered the business paradigm and cost dynamics of acquiring banks in Malaysia. Through GHL Systems’ provision of outsourced EDC services directly to merchants, financial institutions will avoid capital investment outlay and operating costs in purchasing/maintaining EDC terminals for deployment at merchants’ locations.

Through its value-enhanced merchant recruitment services, GHL Systems has developed its unique merchant aggregation program, dynamically soliciting merchants and assists financial institutions accelerate their risk assessment and approval process. Once the merchant relationship is approved, GHL Systems proceeds to install and commission EDC terminals at the merchant’s POS (point-of-sale) location under a direct rental service arrangement.

The benefits to this arrangement is obvious - not only is the merchant set-up fast-tracked but an additional opportunity is provided to the smaller scale merchants to become EDC-enabled, otherwise by themselves are not viable nor possible if the costs were to be borne by the acquiring financial institutions. This “win-win” formula has definitely helped to develop the Malaysian acceptance marketplace in an innovative and healthy way.

• FOCUS ON CORE COMPETENCIES
  Outsourcing IT and business process functions will allow acquiring banks to focus on their strategic and core business missions, to gain better competitive advantage and improve its overall bottom line. In doing so, banks will be able to free up and re-direct scarce resources to other key merchant marketing and account management. In essence, banks will off-load routine day-to-day merchant acquiring operations to GHL Systems while retaining full control over the strategic issues of the business.

• ELIMINATE COSTS OF PURSUING TECHNOLOGIES
  The outsourcing option not only allows banks to eliminate the risks and cost impact of technology obsolescence in respect of any new technology acquisitions but also to avoid the costs of pursuing technology in today’s fast changing payments industry. Indeed, the cost and risk dynamics of keeping pace with changes in technology will be shifted to GHL Systems instead.

• IMPROVED MERCHANT SATISFACTION
  With well-defined service level agreements, banks are assured of committed service quality levels from GHL Systems in terms of committed response/turnaround/resolution/ times, thereby delivering high standards of merchant service and satisfaction.

• IMPROVED PERFORMANCE QUALITY
  Through periodic performance reports made available to our clients, business operations efficiency and quality are thus continuously monitored and sustained. Agreed performance matrices can be reviewed and adjusted as the business needs pf banks warrant.

• OPTIMUM STAFFING LEVELS
  As a shared services provider, GHL’s staffing levels can be adapted and adjusted quickly to any bank’s requirements, to level or even out any cyclical and seasonal fluctuations due to business growth or economic downturns.